Damaged, Defective & Wrong Pieces

If something arrived broken, was not what you ordered, or has a piece missing, we will make it right. Here is how to reach us and what to expect.

8 articles

My piece arrived damaged. What should I do? What photos and information do I need to send for a damage claim? I received the wrong piece. How do I fix it? My replacement also arrived damaged. What happens now? There are pieces missing from my order. What should I do? The hardware or installation parts are missing from the box. What should I do? My package shows delivered but I never received it. What should I do? I noticed damage after the return window. Can I still get help?